FAQ & Privacy Policy — JAE Academy

1. Responsibilities for Personal Items Q: Who is responsible for personal items during activities? A: Guests are responsible for taking care of their personal belongings during all activities. JAE Academy Greece is not liable for any lost or damaged items. We recommend keeping valuables secure at all times. 2. Private Insurance Q: Do guests need to have their own insurance? A: Yes. All participants must have private travel or health insurance that covers accidents, medical needs, and personal liability during their stay and participation in activities. 3. Activity Safety Q: Are the activities safe? A: All activities are supervised by trained staff and follow safety guidelines. Guests must follow instructions at all times to ensure a safe experience. 4. Payments & Deposits Q: How do I confirm my booking? A: Bookings are confirmed once payment or deposit is received. Payments can be made through the National Bank of Greece or other approved methods. 5. Erasmus+ Participation Q: Do you accept Erasmus+ groups? A: Yes. JAE Academy collaborates with Erasmus+ programs and provides all required documentation, including invitation letters and participation certificates. Privacy & Data Protection (Summary) For full details, please refer to the complete policy below or explore: What data we collect How we protect your data Third‑party data sharing Your GDPR rights Contact for privacy matters 1. What personal data do you collect? We collect only the information necessary for bookings, communication, and participation in our programs. This includes contact details and any information required for registration. 2. How do you protect my information? We apply technical and organizational measures in accordance with GDPR to safeguard your personal data. Only authorized staff can access your information. 3. Do you share my data with third parties? We only share data with essential service providers (e.g., payment processors, transportation partners). All third parties operate under strict data‑protection agreements. 4. What are my rights under GDPR? You may request access, correction, deletion, restriction, or portability of your data. You may also object to certain processing activities. 5. How can I contact you? For privacy matters, contact us at: info@jaeacademy.org Full Privacy Policy — JAE Academy 1. Introduction JAE Academy Greece (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with the General Data Protection Regulation (GDPR). 2. Data We Collect We may collect the following categories of personal data: Full name Email address and phone number Booking and payment information Participation details for activities and programs Emergency contact information Any additional information voluntarily provided by the user 3. Purpose of Data Processing We process your data for the following purposes: Managing bookings and reservations Communicating with participants Organizing activities and programs Issuing certificates, invoices, and official documents Ensuring safety and compliance with legal obligations Improving our services and website functionality 4. Legal Basis for Processing We process personal data based on: Contractual necessity Legal obligations Legitimate interests Explicit consent (when required) 5. Data Sharing We may share your data with: Payment service providers Transportation or activity partners Accommodation providers (if applicable) Government authorities when legally required All third parties operate under GDPR‑compliant agreements. 6. Data Storage & Security We implement technical and organizational measures to protect your data from unauthorized access, loss, or misuse. Data is stored securely and only accessible to authorized personnel. 7. Data Retention We retain personal data only for as long as necessary to fulfill the purposes described above or to comply with legal requirements. 8. Your Rights Under GDPR You have the right to: Access your personal data Request correction or deletion Restrict or object to processing Request data portability Withdraw consent at any time To exercise these rights, contact us at info@jaeacademy.org. 9. Cookies & Website Tracking Our website may use cookies to improve user experience and analyze website performance. Users can manage cookie preferences through their browser settings. 10. International Data Transfers If data is transferred outside the EU, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs). 11. Contact Information For any privacy‑related questions or GDPR requests, contact: JAE Academy Greece Email: info@jaeacademy.org 12. Updates to This Policy We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.